WORK & FAMILY LIFE SPECIALIST, NF-0101-03

download pdf

AREA OF CONSIDERATION:

Local U.S. Citizens that are 1) Current permanent NAF/APF employees; or 2) Spouses of active duty military members; or 3) Family members of active duty military members; or 4) Family members of DOD civilians.

INTRODUCTION:

The position is located at a Fleet and Family Support Center (FFSC), U.S. NAVSTA Rota, Spain. The Fleet and Family Support Program (FFSP) is the Navy's primary agency for the delivery of an array of human services intended to enhance the stability, resiliency and self-sufficiency of individuals and families, resulting in increased operational readiness. FFSC direct services may be provided at more than one site and fall into three main categories: Career Support/Retention, Deployment Readiness, and Crisis Response. Programs and services include Crisis Response, Family Advocacy Program, Clinical Counseling, Domestic Abuse Victim Advocacy Support (including preventative education), Victim Services, Deployment Support, Life Skills Education, Ombudsman Support, Outreach Services, Personal Financial Management (PFM), Sexual Assault Prevention and Response Program (SAPR), Transition Assistance Management Program, Individual Augmentee (IA) Support, Relocation Assistance, Exceptional Family Member Program, and Family Employment Readiness Program (FERP). Diverse methods for delivering services include providing information and referral, educational instruction and training, one-on-one assistance, counseling and advocacy, and follow-up. To ensure maximum delivery to the military and their families, these programs and services are offered throughout the installations and community facilities (outreach efforts).

The primary purpose of this position is to plan, implement, administer, and counsel on the FFSC programs concerning work and family life issues including information and referral (I&R), and follow-up services to military members, retirees, and family members.

MAJOR DUTIES AND RESPONSABILITIES:

Incumbent serves as a non-clinical consultant on a wide variety of work and family life issues and concerns. He/she interviews and assesses clients' needs and concerns as they relate to areas such as relocation, deployment, career resource development, and personal financial issues.  Evaluates and interprets data received from interviews. Identifies and clarifies issues/concerns and determines appropriate referrals either within FFSC and/or the civilian/military communities. Assists clients in prioritizing issues and developing plans and goals that are tailored to specific needs and concerns. Establishes, develops, implements, monitors and coordinates work and family life services and activities, to include information and referral (I&R) services. Establishes objectives, procedures and plans that meet both long- and short-range goals. Using interview data and changing demographics, conducts needs assessments to address programmatic changes. Identifies and analyzes local and national trends and issues, and ensures local services are adjusted to accommodate trends/issues identified. Provides guidance and training to other FFSC personnel engaged in related activities to ensure comprehensive service and assistance are offered. Reports progress and makes recommendations on program planning, agency coordination, and follow-up procedures to the Supervisor. Maintains close liaison with on and off base agencies, establishments, advisory councils, and special emphasis groups. Assists clients, individually and in group, with relocation issues including the new area's cost of living, schools, housing, childcare, sponsorship, exceptional family members, and personal problems such as relocation stress, cultural adaptation, and disruption of social and family ties. Identifies and addresses the individual adjustment needs providing counseling referrals when appropriate. Develops newcomer orientation providing extensive information on installations and civilian community resources and services. Prepares Military Installation (MI) packets for incoming/outgoing service members. Refers clients, as appropriate, for more specialized assistance.

Provides referrals for specialized support and follows up on actions to ensure appropriate linkage. Trains support staff and participates in unit activities (e.g., staff meetings and family support group activities), as appropriate. Participates actively in the long-range strategic planning and marketing of programs and services. Collaborates with the first line supervisor or Director to develop marketing materials and newspaper articles as the subject matter expert and assists in conducting needs assessments and focus groups. Participates in efforts to ensure target population is informed of services and programs. Maintains statistics and completes required reports. Establishes, maintains, and updates resource and promotional materials. Identifies and develops local networks to enhance program delivery when available (e.g., guest speakers, subject matter experts, etc.). Researches, organizes designs, procures, and disseminates community resource directories. Researches and evaluates existing social service providers and services through extensive networking efforts to identify gaps and duplications. Develops and maintains a state-of-the-art information and referral system, to extract and report significant local consumer information, such as:  types of resources most frequently used, cost to clients, distance to travel, etc.

QUALIFICATIONS REQUIREMENTS:

An Associate's degree in education, social/behavioral sciences or related field coupled with 2+ years of full-time experience providing adult education and/or work/family life consultation;

OR

4+ years of experience providing adult education and/or work/family life consultation.

Note: To receive credit for education, you MUST attach copies of official transcripts (not website downloads or print-outs) to your resume/application package.

KNOWLEDGE REQUIRED BY THE POSITION:

Knowledge of social services delivery systems and concepts, principles, and theories relating to one or more of the social or behavioral science fields to assess needs and concerns of clients and understand how social or behavioral patterns or attitudes impact and affect work and family life issues.

Skill in conducting interviews to establish the nature and extent of concerns and issues, provide assistance in developing goals and plans, and determine appropriate referral services and options.

Skill in establishing and maintaining effective working relationships using tact and diplomacy in interacting with Commands, individuals, families, military of all ranks, community agencies, and FFSC staff.

Skill in working with social service delivery systems in the military and civilian community and gaining knowledge of individual agencies'  policies and procedures and establishing agreements.

Skill in providing individual education as well as group facilitation.

Skill in using various computer software database, spreadsheet, word processing, and network programs such as Internet, Word, Excel, PowerPoint, military Installations (MI), and other FFSC databases.

Ability to collect, evaluate, and disseminate information and assess strengths, weaknesses, and needs of serviced population in order to establish program goals, objectives, and procedures.

Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model.

Knowledge of the formulation and the execution of need assessment tools.

Ability to communicate effectively, both orally and in writing.

Skill in public speaking, presentations and small group discussions.

BENEFITS: A comprehensive benefits package is available.

HOW TO APPLY: Applicants must submit the Employment Application form or resume and applicable required documentation (see below) to FR Personnel Office or by email to n92_nafhro@eu.navy.mil.

Please ensure that your application contains all the information requested in this vacancy announcement and the Employment Application form. If your application does not provide all the information requested, you may lose consideration for the position.

REQUIRED DOCUMENTS:

• Resume that includes relevant work experience with start/end dates stated in month/year, description of duties and salary, as well as any applicable education and contact information. For current or previous Federal employees, the resume should also include the Pay Plan, Series and Grade for each work experience entry.
• Signed Declaration of Federal Employment, OF-306
• For current or previous Federal employees, please attach a copy of your most recent SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.
• Proof of education and certifications/certificates, if applicable. To receive credit for education, you MUST attach copies of official transcripts.
• If you are a veteran claiming Veterans Preference, please attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, "Certificate of Release or Discharge from Active Duty," is preferable.
• If currently residing in local area, must also provide:

• Preference Entitlement Survey with a complete and legible copy of sponsors PCS orders

• Applicant Questionnaire

OTHER INFORMATION: Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Must have or be eligible for secret clearance. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.